What is the open subscription period?
This is the period that ASES establishes annually for Vital Plan policyholders to make the changes they deem pertinent to attend to their medical needs without the need for just cause. Specifically, changes of insurer, Primary Medical Groups and Primary Care Physicians. This period is established in compliance with the 42 CFR of CMS, which is the regulatory entity.
When is the open enrollment period?
The Open Enrollment Period begins on January 1, 2026, and ends on February 17, 2026.
What changes can I make?
You may change your Plan Vital health insurer, Primary Medical Group, or Primary Care Physician.
How do I make these changes?
- You may make changes through the ASES Vital App available on Google Play and the Apple App Store. Click Learn More to see the steps to download the app, register your account, and complete an insurance change.
- You may also make changes online from the comfort of your home by visiting www.planvital.org, and selecting Mi PORTAL to register your account. If you already registered using the ASES Vital App, you may use the same username and password.
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You may also make changes by phone by calling:
- 1-800-981-2737
- 1-833-253-7721
If you plan to remain with the same insurer but wish to change your Primary Medical Group or Primary Care Physician, you may contact your insurer directly using the Customer Service phone number located on the back of your insurance card.
After February 17, 2026, can I make changes?
After the open enrollment period, changes can be made as long as there is just cause. For example, difficulty in accessing covered services and problems with the provider network, among others. These cases require prior authorization from ASES. To contact the ASES Customer Service call center, you must dial 787-474-3300 option 1. Our Service Representatives will be ready to assist you.
