Contact your Insurer (MCO)

Contact your Insurer (MCO) to:

  • Select a new PCP (if you are not changing MCOs).
  • Request a new ID card.
  • Get answers to questions about your VITAL benefits.
  • Ask for help about a medical condition or procedure.
  • Get information about copays or the cost of health care services.

1-844-347-7800
1-844-347-7805 (TTY/TDD service is available only for Audio Impaired)

1-844-336-3331
787-999-4411 (TTY/TDD service is available only for Audio Impaired)

1-866-600-4753
1-844-726-3345 (TTY/TDD service is available only for Audio Impaired)

1-800-981-1352
1-855-295-4040 (TTY/TDD service is available only for Audio Impaired)

Questions

Click to download frequently asked questions.

Contact the VITAL Counseling Center at 1-833-253-7721 free of charge Monday through Friday from 8:00 a.m. to 6:00 p.m.

TTY/TDD service is available only for Audio Impaired at 1-888-984-0128.

Choice Counselors are also available by phone from 8:00 a.m. to 6:00 p.m., free of charge from Monday through Friday, or at Medicaid offices throughout the island from 7:30 a.m to 4:00 p.m., Monday through Friday. You can make an appointment with a Field Choice Counselor through this website.

For more information about the VITAL Health Plan — www.planvitalpr.com. For other topics — www.asespr.org.